You can’t make unruly or unwilling attendees disappear from meetings and workshops, but you can control how you prepare, respond and engage in real time. Doing so will make the workshop experience better for you and your participants. Here are five tips for navigating this area.

When facilitating teams embarking upon strategic work, one of the most important alignment exercises you can cover is defining what success looks like. My go-to is the playing field method, where success is defined by the participants in terms of good, better and best. Those milestones can refer to interim goals that happen en route to a home run, or different versions of success that range from most realistic to most ambitious. Here’s how to do it.

You know that really long follow-up email that goes out after most meetings? This exercise aims to eliminate it by asking teams to align on what should happen next before they leave the room. Try my Time Horizons activity at the end of any strategic workshop, Design Sprint, or big meeting as a way to organize what will happen next, and who will be responsible for doing it by when.

Assets and liabilities is an exercise I often facilitate with teams to take an inventory and drive a shared understanding of what’s working for and against the team. It’s super straightforward and something you can include in many endeavors, from strategic planning workshops and idea-generation sessions, to prototyping workshops.

Participants may consciously or subconsciously derail agendas and workshops. The key is not to take it personally or let it derail you. When you keep the group oriented around the agreements you made up front, it’s a lot easier to keep the train on the track. Here’s my guide for doing just that.

With a new season comes a new list of my recommended reading! In this installment of titles that traverse my personal and professional interests, you’ll find everything from leadership and facilitation resources, to a rhyming little pig who jumps into a muddy little puddle.

If you’re feeling like it’s time to shift your career, it might be helpful to do an audit to shed light on what fills you up, the parts that you could take or leave, and the parts that feel downright dreadful. To guide the journey, consider these questions to take stock of how you spend your time and how it makes you feel.

Icebreakers have the power to create connection, help people feel more comfortable, and shift a group’s energy for the better. Here’s one that’s perfect for when you’re about to embark on a day of ideation and brainstorming.

Customer interviews are an opportunity to put a prototype in front of real people to learn what is and isn’t working so you can adjust accordingly. In order for it to work, you need to get the right information from your interviewees. This downloadable guide will help you understand how to craft questions that will get the right information flowing.

Should we default to in-person meetings as pandemic restrictions ease, or should virtual meeting spaces remain as ubiquitous for their ability to increase collaboration and accessibility? To answer that question, let’s look at the pluses and minuses of remote, in-person and hybrid workshops, according to Steph Cruchon and me.

The thing about showing up to facilitate and guide people is that our ability to lead relies heavily on our ability to show up for ourselves first and foremost. Here are some ways facilitators can better support their minds and bodies before, during and after leading a session

Engaging your team’s creative prowess is key to unlocking new ideas and uncovering solutions. To help them get there, your workshop design should include activities that encourage people to feel empowered when drawing, or suss out if an idea is worth exploring further, or get unstuck when new or different ideas just aren’t coming naturally. Here are three sketching exercises I like to use for design workshops, and that you can borrow for your next session.